Return & Refund policy

we require that you check the product for any defects or damages,
In the presence of the courier who delivered it.

If you find any issues with the product,
you can refuse to accept it and inform the courier immediately.
The courier will then take back the product and issue a receipt for your return.

If you accept the product without checking it in the presence of the courier,
we will not be able to process your return request later.

Returns &
Exchange

Our Return & Exchange policy is very simple, all you need to do is contact us
via email on [email protected] or Instagram @hajertareqboutique
and let us know your inquiry.

Our return policy is designed to ensure your satisfaction with our products.
If you are not satisfied with your purchase,
you can return it with the courier in the same day of the delivery,
provided that the product is in its original condition and packaging.

However, to avoid any disputes or misunderstandings,
we require that you check the product for any defects or damages in the presence of the courier who delivered it.

If you find any issues with the product,
you can refuse to accept it and inform the courier immediately.
The courier will then take back the product and issue a receipt for your return.

If you accept the product without checking it in the presence of the courier,
we will not be able to process your return request later.

Therefore,
please make sure that you inspect the product carefully before courier leave.

To be eligible for a return

You Must call us the same day you received the order
During courier presence.
your item must be unused and in the same condition you received it.
It must also be in the original packaging.

SALE RETURN & EXCHANGE POLICY

You Must call us the same day you received the order
During courier presence.
Packages can’t be opened or tried with courier on sale items.
Orders purchased in the sale period are NOT eligible for a refund.

Shipping

How long does it usually take for my products to be delivered?

Delivery usually takes within a week depending on your order.
Ready made items usually ship from 5-10 working days.

You will be notified about your estimated delivery time by one of our customer service representatives after placing your order.

How do I inquire about the shipping costs?

At Hajertareqboutique, we deliver all over Egypt.
The Shipping cost are shown at Checkout page.

Can I schedule delivery on another day?

At Hajertareqboutique, we strive to adapt our service and delivery model to your convenience. To this end, you can choose a delivery date and timing that suits your schedule in accordance with our customer support within the active delivery window.

Our customer support is available for your assistance everyday between 9 am and 4 pm. To contact our customer support, please

Send us an email on [email protected] or
Call us on 01114666414 or
Send us a message on our official Facebook or Instagram pages.

I want to make changes to my order but it has already been shipped. What do I do?

To change the shipping address of an active order, please contact customer support and an agent will take the necessary steps to modify your order fulfilment.

To modify your shipping address for future orders,

Please go to “My Account”
Edit Address
Shipping address > Edit
and change your shipping address.

Our customer support is available for your assistance everyday between 9 am and 4 pm. To contact our customer support, please

Send us an email on [email protected] or
Call us on 01114666414 or
Send us a message on our official Facebook or Instagram pages.

I ordered a gift for my friend. Can I ship the package to a different location from my billing address?

To change the billing address of an active order, please contact customer support and an agent will take the necessary steps to modify your order fulfilment.

To modify your billing address for future orders,

Please go to “My Account”
Edit Address
Billing address > Edit
and change your billing address.

Our customer support is available for your assistance everyday between 9 am and 4 pm. To contact our customer support, please

Send us an email on [email protected] or
Call us on 01114666414 or
Send us a message on our official Facebook or Instagram pages.

I entered the wrong billing address or moved to a new location. How do I change it?

To change the billing address of an active order, please contact customer support and an agent will take the necessary steps to modify your order fulfillment.

To modify your billing address for future orders,